Support
We respond to every support request within 2 business days.
Contact our support team
Need help with Mars? Whether you have a question about getting set up, using the product, or how we handle your data, our team is here to help.
Email supportResponse times
We aim to acknowledge and respond to all support requests within 2 business days. Business days are Monday through Friday, excluding public holidays. Most requests are answered sooner.
How to get a faster answer
Including a few details up front helps us resolve your request more quickly. Where relevant, please tell us:
- A short description of what you were trying to do.
- What you expected to happen and what happened instead.
- Any error message you saw, and the approximate date and time it occurred.
Please do not include passwords, API keys, or other secrets in your message.
Common topics
Installing Mars in Slack
The Mars Slack app is installed from inside the Mars platform under Integrations → Slack. For a step-by-step guide, see the installation instructions.
Adding Mars to Microsoft Teams
The Mars Teams app requires a Teams administrator to approve the app and a Microsoft 365 administrator to grant admin consent. For a full guide, see the Teams setup instructions.
Setting up hunt notifications
After connecting Slack or Teams, go to Settings → Communications in Mars, toggle the integration on, and select or paste the destination channel. Click Update to save.
Using slash commands in Slack
Run /mars help in Slack to see the available commands. If a command isn't responding, email us with your workspace name and the command you ran.
Privacy and data handling
Our privacy policies explain what Mars collects and how it's used. See the Slack privacy policy, Teams privacy policy, or Splunk privacy policy. For any privacy question, email mars-support@marssec.ai.
Not a Mars customer yet?
If you're interested in Mars but don't have an account, reach out and a representative will get in touch.
mars-support@marssec.ai