Support

We respond to every support request within 2 business days.

Contact our support team

Need help with the Mars Slack app? Whether you're installing Mars, configuring hunt notifications, troubleshooting a slash command, or have a question about privacy and data handling, our team is here to help.

Email support

Response times

We aim to acknowledge and respond to all support requests within 2 business days. Business days are Monday through Friday, excluding public holidays. Most requests are answered sooner.

How to get a faster answer

Including a few details up front helps us resolve your request more quickly. Where relevant, please tell us:

A short description of what you were trying to do.
Your Slack workspace name and, if applicable, the channel or command involved.
What you expected to happen and what happened instead.
Any error message you saw, and the approximate date and time it occurred.

Please do not include passwords, API keys, or other secrets in your message.

Common topics

Installing Mars in Slack

The Mars Slack app is installed from inside the Mars platform under Integrations → Slack. For a step-by-step guide, see the installation instructions on our home page.

Setting up hunt notifications

After connecting Slack, go to Settings → Communications in Mars, toggle Slack on, and paste the channel ID for the channel that should receive hunt notifications. Mars joins public channels automatically; for private channels, invite @Mars to the channel first.

Using slash commands

Run /mars help in Slack to see the available commands. If a command isn't responding, email us with your workspace name and the command you ran.

Removing the app

You can remove Mars at any time from your Slack workspace's Apps settings, or by disconnecting the integration in the Mars platform. If you'd like help, contact us and we'll walk you through it.

Privacy and data handling

Our privacy policy explains what Mars collects from your workspace, how it's used, and what it never does. For any privacy-specific question, email mars-support@marssec.ai.

Not a Mars customer yet?

If you're interested in Mars but don't have an account, reach out and a representative will get in touch.

mars-support@marssec.ai